HELP

About the registration process

Employees and partners can register on Shop Central. Once you registered your email address the request is authorised and our system will send you an email asking you to complete the registration process. The registration is done by simply clicking on the link within the email, once you have filled in the registration form, you will be able to login to the shop and start shopping.

I've not received my registration email

During times of high usage, there might be a slight delay in our System sending out your validation email. If you have not received your email within 24 hours please check your junk mail, and if you can't find your validation email you can use the 'request a new activation email' function. A link to this can be found on the registration page. Alternatively, you can contact our customer services team who should be able to help you complete the registration process.

I thought my account had been registered but I'm having trouble logging in

The first thing you should do is to look at the error message that is given to you when you try to login with your email address and password.

If you try to log in and received the error message A message with a confirmation link has been sent to your email address. Please follow the link to activate your account. Please check your emails for the registration email that would have been sent when you first registered – if you have not received this please contact our customer service team.

Finally, if you try to login and are just presented with a message to say that your username or password has not been recognised, please double check the details you are entering and try to login again. If the problem persists, click on the forgotten password link and enter your email address in the page that loads. Submit the form, and our system will send you an email with a link to a secure page where you can reset your password. As soon as this is done you will be able to return to Shop Central, and you should then be able to login to the shop.

Contact the Customer Services Team

Should you have any questions or issues in completing your registration and gaining access to the Shop please contact our customer services team by emailing Shopcentral@innovation1st.com and a member of our team will get in touch to walk you through the process.

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